é pouco conhecida no segmento telemóvel...
Sao uma marca de luxo de blue-rays.
E até agora são o EXEMPLO do que uma empresa deve ser para os clientes!!
Actualizações do software quinzenais, código fonte TOTALMENTE disponibilizado ...
Não eram obrigados a dar garantia de 2 anos nos seus telemóveis no entanto fizeram-no não só para europeus, como alargaram a garantia para todo o mundo a partir desse momento e tambem RETROACTIVAMENTE:
Dear OppoStyle.com Customer ,
We have decided to bump the warranty period on the smartphones we sell from one year to two years; for all our past, present and future customers. Globally.
When we launched OppoStyle.com Europe on Monday, a lot of European customers were confused as to why we only offered a one year warranty, while local European retailers were required by law to offer two years.
This misunderstanding stems from the fact that, although we sell in the EU and pay duties and taxes, we are not an EU company. Our company is registered in Hong Kong, where the law requires us to provide a one year warranty. However, we realize that in practice the exact legal status of our policies is not important.
As a company that’s in it for the long run, what’s important to us is that our customers are happy and have faith in our vision, products and service. Without support from our customers, we cannot possibly continue to grow.
Of course, it would be unfair to announce a two year warranty for Europeans while providing only one year to the rest of the world, which is why everyone can now enjoy our two year warranty policy. The first year is a manufacturer’s warranty provided by OPPO, while we at OppoStyle.com take care of the second year. The specifics of the second year warranty, i.e. whether we provide a repair, exchange, or other solution; will be dependent on the situation and what stock/spare parts we have available at that time.
Thanks for all the feedback. We hope that we can keep earning your support for years to come.
Sincerely,
OppoStyle.com Team
Depois um user danificou o telemóvel e eis a resposta do CS:
"Thank you for contacting OPPO Style customer service. We are very sorry to hear that your device experienced some damage, and we are happy to assist you in repairing your device. Here is a break down of the estimated costs to repair your device:
- Screen - 156.98 USD
- Back Cover - 22.43 USD
(must be replaced with screen)
- Repair Work - 33.64 USD
(estimate)
- Total - 213.05 USD
We also wanted to offer you two options in case you were in a hurry to receive a new device.
1. If you wanted to get a new device right away then you can place an order for a new device which we will send to you right away. Once we receive your damaged device we will refund you the full price for the purchased device, but keep the repair cost.
2. If you are not in a hurry to get a new device you can send us your damaged phone. Once we receive your device you can send the repair amount, and we will send you a brand new device to replace the damaged one.
I also wanted to mention that we will reimburse you for USD $30 of the shipping costs if you send us a scanned copy of your receipt. Let us know which option you would like to choose, and once you have informed us of your choice we will inform you of shipping directions."
Estamos a falar de um telemóvel de topo, bem cosntruido, com excelente CS, com excelente software, a um preço irresitivel ... todos os seus concorrentes vendem-se por 600+ euros... este vende-se por 390 ...
